Shipping & Delivery Policy

Last Updated: July 16, 2026

1. Digital-Only Services

AktInfoTech provides Software-as-a-Service (SaaS) and digital utility tools. We do not ship physical products, hardware, printed materials, or parcels. Therefore, courier shipping charges, packaging fees, and physical tracking numbers do not apply.

2. Delivery Method & Activation

Delivery of our product happens entirely electronically:

  • Account Creation: Upon successful payment, an account is automatically generated based on the email provided at checkout.
  • Access Credentials: Login instructions, dashboard links, and any necessary API keys are sent directly to your registered email address.

3. Delivery Timelines

SaaS subscription activation is instantaneous. You should receive your access credentials and invoice email within 5 to 10 minutes of a successful payment transaction.

Note: In rare cases involving payment gateway fraud checks, account activation may be delayed for manual review (up to 24 hours).

4. Failed Delivery / Non-Receipt

If your payment was deducted but you have not received your account access email within 30 minutes, please take the following steps:

  1. Check your Spam, Junk, or Promotions folders.
  2. Ensure the email address entered at checkout was spelled correctly.
  3. If you still cannot find it, contact support@aktinfotech.com or call +91 97984 03944 with your transaction ID. We will resend your access link immediately.

5. Geographic Coverage

AktInfoTech digital services are available globally unless restricted by specific regional compliance. Because delivery is electronic via internet access, no physical shipping borders or customs duties apply. Applicable software taxes (such as GST in India) will be calculated and displayed at checkout.

6. Contact

AktInfoTech
Near ITI Road no. 8b, Bettiah, West Champaran, Bihar - 845438, India
Email: support@aktinfotech.com
Phone: +91 97984 03944
Hours: Mon–Sat, 10:00 AM – 6:00 PM IST