Cancellation & Refund Policy

Last Updated: July 16, 2026

This policy explains how cancellations and refunds work for AktInfoTech SaaS subscriptions. By purchasing a subscription, you agree to these terms.

1. Subscription Cancellations

You may cancel your monthly or annual subscription at any time through your account dashboard or by contacting support.

  • Access after cancellation: If you cancel, your subscription will remain active until the end of your current billing cycle. You will not be charged again.
  • We do not provide prorated refunds for partial months of service if you cancel in the middle of a billing cycle.

2. 7-Day Money-Back Guarantee

We offer a strict 7-day money-back guarantee for new subscribers on their first billing cycle.

  • If you are unsatisfied with our SaaS tools, you may request a full refund within exactly 7 calendar days of your initial purchase.
  • This guarantee does not apply to subscription renewals, upgrades, or Enterprise API tier purchases.

3. Refund Eligibility for Renewals & Errors

Refunds outside the 7-day window may only be approved if:

  • You were charged due to a duplicate transaction / billing error.
  • You requested a cancellation prior to the renewal date, but the system erroneously charged you anyway.
  • We suffer a critical, prolonged service outage (exceeding 48 hours) that prevents you from using the software you paid for (in this case, a prorated credit or refund may be issued).

4. How to Request a Refund / Cancellation

  1. Email support@aktinfotech.com with subject “Refund Request” or “Cancellation Request”
  2. Include: the email associated with your account, transaction ID, payment date, and reason for the request.
  3. We acknowledge requests within 48 business hours.
  4. Final decisions are communicated within 5 business days.

5. Refund Timeline & Method

Approved refunds are credited to the original payment method used during checkout. The funds typically appear on your statement within 5–7 business days after approval (bank/UPI processing times vary).

6. Chargebacks

Please contact us before raising a bank/payment-gateway chargeback. Unannounced chargebacks will result in the immediate suspension of your SaaS account while the dispute is investigated.

7. Contact

AktInfoTech
Near ITI Road no. 8b, Bettiah, West Champaran, Bihar - 845438, India
Email: support@aktinfotech.com
Phone: +91 97984 03944
Hours: Mon–Sat, 10:00 AM – 6:00 PM IST