Grievance Redressal Policy
Last Updated: July 16, 2026
AktInfoTech is committed to fair treatment of customers. This policy describes how payment, activation, refund, and subscription service complaints are handled, in line with good practices under the Information Technology Act, 2000 and payment gateway compliance expectations.
Level 1 — Customer Support
For subscription queries, API access failures, billing issues, or first-time refund requests, contact our support desk. We aim to respond within 24–48 business hours.
Email: support@aktinfotech.com
Phone / WhatsApp: +91 97984 03944
Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST
Level 2 — Grievance Officer
If your issue remains unresolved after 3 business days from Level 1 acknowledgment, escalate to our Grievance Officer.
Name: Abhay Kumar Tiwari
Designation: Founder & Grievance Officer
Email: grievance@aktinfotech.com
Phone: +91 97984 03944
Address: AktInfoTech, Near ITI Road no. 8b, Bettiah, West Champaran, Bihar - 845438, India
Please include your subscription email, transaction ID, payment date, and previous support ticket reference.
Resolution Timeline
- Level 1 acknowledgment: within 48 business hours
- Level 2 acknowledgment: within 48 business hours of escalation
- Final resolution target: within 7–15 business days depending on complexity (payment network investigations may take longer)
What to Include in a Complaint
- Full name and registered email/phone used for the subscription
- Transaction / Order ID and billing amount
- Date of purchase or renewal
- Clear description of the issue and expected resolution
- Supporting screenshots (payment success, error messages)